![]() ![]() I just wanted to go home at the point.We walked back to reception and it seemed to be that we weren't the only ones having problems with our room.The reception guy was noo help.he just kept on saying that we had to wait till the morning to speak to our rep of sunwing.We ended up sleeping in the room that night but i was itchy the whole night.The next morning my friend goes into the washroom and she gets locked in,I had to push the door open with my mom to get her out.then we try leaving the room to go to our meeting with the rep and we are locked in our room.I call the front desk and they send someone over.were expecting them to try and open the door but instead they come knocking on our balcony. I normally don't like writing negative comments ,but in this case i have to warn anyone going to this resort.Unless you are Italian, you will LOVE this resort! I travelled with my mom and a friend.We arrived to Punta cana late, and to the resort even later.The bus ride was brutal.bus driver requesting tip.like always.Check in took forever due to the short staffing,reception guy was not too friendly either.Once we got our keys to our room,no one looked kindly to bring us there.finally the guy from the "sport team "brought us around the whole nice part of the resort,(mind me it was abit dark)and right out of the hotel area.we even passed the security guard ,crossed the street where the market was and into some shacky area.called the viva village.(NEVER BOOK HERE).Once we got to our room which was on the second floor and i had requested to be on the first floor.we walk in and it was sooo DEPRESSING.our beds looked dirty and our view was to the residential street. I just wanted to go home at the point.We walked back to reception and it seemed to be that we weren't the only ones having problems with our room.The reception guy was noo help.he just kept on saying that we had to wait till the morning to speak to our rep of sunwing.We ended up sleeping in the room that night but i was itchy the whole night.The next. I travelled with my mom and a friend.We arrived to Punta cana late, and to the resort even later.The bus ride was brutal.bus driver requesting tip.like always.Check in took forever due to the short staffing,reception guy was not too friendly either.Once we got our keys to our room,no one looked kindly to bring us there.finally the guy from the "sport team "brought us around the whole nice part of the resort,(mind me it was abit dark)and right out of the hotel area.we even passed the security guard ,crossed the street where the market was and into some shacky area.called the viva village.(NEVER BOOK HERE).Once we got to our room which was on the second floor and i had requested to be on the first floor.we walk in and it was sooo DEPRESSING.our beds looked dirty and our view was to the residential street. I normally don't like writing negative comments ,but in this case i have to warn anyone going to this resort.Unless you are Italian, you will LOVE this resort! ![]()
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